Our RNs bring medical expertise and clinical care coordination to the team. They focus on the health care aspects of each member’s plan. What they do: Nurses educate members about their health conditions and medications, helping them understand doctor’s instructions and make informed decisions . They coordinate care with hospitals, clinics, and specialists – for example, ensuring a member’s discharge plan from the hospital is followed up on, or communicating with a primary care physician about any changes in the member’s status. RNs also provide health coaching, helping members manage chronic diseases like diabetes or hypertension with lifestyle changes and medication adherence . If a member has symptoms that need attention, our nurses triage those concerns and arrange timely medical care. They are critical in bridging the gap between the member and the healthcare system, making sure nothing is overlooked medically while we address social needs.