Our case managers (also referred to as care coordinators) are the organizers and problem-solvers who keep each member’s care on track. What they do: They handle the logistics of care – scheduling appointments, arranging transportation, helping with insurance issues, and following up on referrals. Case managers maintain regular contact with members, often checking in by phone or in person each week to see how things are going. They track progress on the care plan and update it as needs change. A big part of their role is communication: they act as the hub between the member, their doctors, health plan, and any community service providers . For example, if a member needs to see a specialist, a case manager will ensure the referral is made, the appointment is set, transportation is confirmed, and any required paperwork is done. They also troubleshoot obstacles – if a member misses an appointment or loses contact, our care coordinators will reach out persistently (even visiting in person) to re-engage them. Our case managers are compassionate, persistent advocates who make sure all the pieces of a member’s care come together smoothly.